IMPLEMENTASI KEBIJAKAN PELAYANAN PERIZINAN BERUSAHA BERBASIS
ONLINE SINGLE SUBMSSION (OSS) DI DINAS PENANAMAN MODAL DAN
PELAYANAN TERPADU SATU PINTU KOTA SURABAYA
IMPLEMENTATION OF ONLINE SINGLE SUBMISSION (OSS) BUSINESS LICENSING SERVICE POLICY AT THE INVESTMENT AND ONE-DOOR INTEGRATED SERVICE OF SURABAYA CITY
Permasalahan dalam pelayanan perizinan berusaha di Kota Surabaya masih sering ditemui dan menjadi
hal penting dalam pelaksanaan pelayanan publik. Pelayanan perizinan berusaha disusun berdasarkan
Peraturan Pemerintah Nomor 24 Tahun 2018 tentang Pelayanan Perizinan Berusaha Terintegrasi secara
elektronik. Dengan adanya kebijakan tersebut, semua pelayanan perizinan berusaha menjadi terintegrasi
oleh pusat melalui sistem yang disebut dengan Online Single Submission (OSS). Tujuan penelitian ini
adalah untuk mendeskripsikan Implementasi Perizinan Berusaha Berbasis Online Single Submission
(OSS) pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kota Surabaya.
Metode penelitian yang digunakan adalah deskriptif dan menggunakan pendekatan kualitatif. Fokus
penelitian ini menggunakan teori implementasi Edward C George III yang di dalamnya terdapat
Komunikasi, Sumber Daya, Disposisi/Pelaksana Kebijakan, serta Struktur Birokrasi. Teknik
pengumpulan data menggunakan Wawancara, Observasi, dan Dokumentasi. Dengan Teknik Analisis
Data berupa pengumpulan data, reduksi data, penyajian data dan penarikan kesimpulan. Hasil penelitian
ini menunjukkan bahwa penggunaan sistem Online Single Submission (OSS) di Dinas Penanaman Modal
dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kota Surabaya dapat dikatakan cukup baik. Akan tetapi,
masih ditemukan beberapa kekurangan yakni masih ditemukannya sistem/server Online Single
Submission (OSS) yang belum sepenuhnya dapat diandalkan karena sering mengalami error selama
dalam proses penginputan data dan juga sering terjadi maintenance, dan masih ada pelaku
usaha/masyarakat yang kurang paham mengenai penggunaan Online Single Submission (OSS). Saran
peneliti untuk pelaksanaan program Online Single Submission (OSS) adalah memberikan perbaikan dan
peningkatan kualitas server serta memberikan sosialisasi atau pendampingan kepada kelompok
masyarakat dalam layanan perizinan berusaha melalui sistem Online Single Submission (OSS).
Problems in business licensing services in the city of Surabaya are still often encountered and are an important thing in the implementation of public services. Business licensing services are arranged based on Government Regulation Number 24 of 2018 concerning Integrated Business Licensing Services electronically. With this policy, all business licensing services are integrated by the center through a system called the Online Single Submission (OSS). The purpose of this study is to describe the Implementation of Online Single Submission-Based Business Licensing (OSS) at the Surabaya City Investment and One-Stop Integrated Service Office (DPMPTSP). The research method used is descriptive and uses a qualitative approach. The focus of this study uses Edward C George III's implementation theory which includes Communication, Resources, Disposition/Policy Implementers, and Bureaucratic Structure. Data collection techniques use Interviews, Observations, and Documentation. With Data Analysis Techniques in the form of data collection, data reduction, data presentation and drawing conclusions. The results of this study indicate that the use of the Online Single Submission (OSS) system at the Surabaya City Investment and One-Stop Integrated Service Office (DPMPTSP) can be said to be quite good. However, several shortcomings were still found, namely the Online Single Submission (OSS) system/server that was not fully reliable because it often experienced errors during the data input process and also frequent maintenance, and there were still business actors/communities who did not understand the use of Online Single Submission (OSS). The researcher's suggestion for the implementation of the Online Single Submission (OSS) program is to provide improvements and increase server quality and provide socialization or assistance to community groups in business licensing services through the Online Single Submission (OSS) system.