PENGARUH KOMPETENSI GURU DALAM PEMANFAATAN TEKNOLOGI INFORMASI KOMUNIKASI (TIK) DAN PELAYANAN AKADEMIK TERHADAP KEPUASAN SISWA SMAN 21 MAKASSAR 

THE INFLUENCEOF TEACHER COMPETENCE IN THE USE OF INFORMATION COMMUNICATION TECHNOLOGY (ICT) AND ACADEMIC SERVICES ON STUDENT SATISCATION OF SMAN 21 MAKASSAR

Penelitian ini untuk mengetahui gambaran kompetensi guru dalam pemanfaatan teknologi informasi dan komunikasi (TIK), pelayanan akademik, dan kepuasan siswa di SMAN 21 Makassar, serta untuk mengetahui pengaruh kompetensi guru dalam pemanfaatan TIK dan pelayanan akademik terhadap kepuasan siswa SMAN 21 Makassar. Penelitian menggunakan metode kuantitatif dengan uji analisis deskriptif, analisis regresi linear sederhana dan analisis regresi linear berganda. Sampel sebanyak 303 siswa SMAN 21 Makassar. Berdasarkan hasil analisis data tingkat kompetensi guru dalam pemanfaatan TIK memiliki rata-rata 33,57, tingkat pelayanan akademik memiliki rata-rata 43,36, dan tingkat kepuasan siswa memiliki rata-rata 33,34. Hasil analisis regresi linear sederhana menunjukkan variabel kompetensi guru dalam pemanfaatan TIK memiliki pengaruh positif terhadap kepuasan siswa SMAN 21 Makassar dengan besaran nilai T hitung > T tabel sebesar 2,387 > 1,650. Kemudian variabel pelayanan akademik berpengaruh positif terhadap kepuasan siswa SMAN 21 Makassar dengan besaran nilai T hitung > T tabel sebesar 3,072 > 1,650. Hasil analisis regresi linear berganda menunjukkan variabel kompetensi guru dalam pemanfaatan TIK dan pelayanan akademik memiliki pengaruh secara simultan terhadap kepuasan siswa SMAN 21 Makassar dengan besaran F hitung > F tabel sebesar 6,876 > 3,03.

Kata kunci : Kompetensi Guru, Pelayanan Akademik, Kepuasan Siswa

This research aims to determine the description of teacher competence in the utilization of information and communication technology (ICT), academic services, and student satisfaction at SMAN 21 Makassar, and to determine the effect of teacher competence in the utilization of ICT and academic services on student satisfaction at SMAN 21 Makassar. The study used a quantitative method with descriptive analysis tests, simple linear regression analysis and multiple linear regression analysis. A sample of 303 students at SMAN 21 Makassar. Based on the results of data analysis, the level of teacher competence in the utilization of ICT has an average of 33.57, the level of academic services has an average of 43.36, and the level of student satisfaction has an average of 33.34. The results of simple linear regression analysis show that the variable of teacher competence in the utilization of ICT has a positive effect on student satisfaction at SMAN 21 Makassar with a value of T count> T table of 2.387> 1.650. Then the variable of academic services has a positive effect on student satisfaction at SMAN 21 Makassar with a value of T count> T table of 3.072> 1.650. The results of multiple linear regression analysis show that the variables of teacher competence in the use of ICT and academic services have a simultaneous influence on student satisfaction at SMAN 21 Makassar with a calculated F value > F table of 6.876 > 3.03.

Keywords: Teacher Competence, Academic Services, Student Satisfaction