PENGARUH WORK OVERLOAD DAN WORK LIFE BALANCE TERHADAP JOB PERFORMANCE MELALUI JOB STRESS PADA KARYAWAN KANTOR PELINDO TERMINAL PETIKEMAS BJTI

THE INFLUENCE OF WORK OVERLOAD AND WORK LIFE BALANCE ON JOB PERFORMANCE THROUGH JOB STRESS IN BJTI CONTAINER TERMINAL PELINDO OFFICE EMPLOYEES

Pelindo Terminal Petikemas BJTI yang merupakan perusahaan di bidang bongkar muat yang dituntut untuk memperluas usahanya. Sebagai perusahaan bongkar muat di Pelabuhan, Pelindo Terminal Petikemas BJTI berusaha untuk meningkatkan kualitas layanan bongkar muat petikemas, sehingga dapat menimbulkan kepuasaan dan kepercayaan konsumen. Fokus utama Pelindo Terminal Petikemas BJTI adalah menangani Jasa Kepelabuhanan termasuk di dalamnya Kegiatan Bongkar Muat petikemas Domestik di Terminal Berlian Tanjung Perak Surabaya.

Tujuan dari penelitian ini adalah untuk menguji dan menganalisis pengaruh work overload dan work life balance terhadap job performance melalui job stress pada karyawan kantor pelindo terminal petikemas BJTI. Penelitian ini merupakan penelitian kausalitas dengan pendekatan kuantitatif. Teknik pengambilan sampel menggunakan nonprobability sampling dengan jenis purposive sampling dimana sampel telah ditentukan oleh peneliti dengan penimbangan tertentu dengan jumlah responden sebanyak 80 karyawan pada Pelindo Terminal Petikemas BJTI. Analisis statistik yang digunakan dalam penelitian ini adalah partial least square (PLS) dengan bantuan software SmartPLS 4.0.9. Hasil dari penelitian ini menjelaskan bahwa work overload berpengaruh positif dan signifikan terhadap job performance dan job stress. Work life balance tidak berpengaruh terhadap job performance. Work life balance berpengaruh positif dan signifikan terhadap job stress. Job stress berpengaruh positif dan signifikan terhadap job performance. Job stress tidak memediasi pengaruh work overload terhadap job performance. Job stress memediasi pengaruh work life balance terhadap job performance.

Kata Kunci: work overload, work life balance, job stress, job performance.

Pelindo BJTI Container Terminal is a loading and unloading company that is required to expand its business. As a loading and unloading company at the Port. Pelindo BJTI Container Terminal strives to improve the quality of container loading and unloading services, so that it can generate consumer satisfaction and trust. The main focus of Pelindo BJTI Container Terminal is handling port services including loading and unloading activities for domestic containers at the Tanjung Perak Berlian Terminal, Surabaya.

The aim of this research is to examine and analyze the influence of work overload and work life balance on job performance through job stress in Pelindo office employees at the BJTI container terminal. This research is causality research with a quantitative approach. The sampling technique uses nonprobability sampling with purposive sampling type where the sample has been determined by the researcher with certain considerations with a total of 80 respondents at Pelindo BJTI Container Terminal. The statistical analysis used in this research is partial least squares (PLS) with the help of SmartPLS 4.0.9 software.

This research aims to examine and analyze the influence of work overload and work-life balance on job performance through job stress in Pelindo office employees at the BJTI container terminal. This research is causality research with a quantitative approach. The sampling technique uses nonprobability sampling with purposive sampling type where the sample has been determined by the researcher with certain considerations with a total of 80 respondents at Pelindo BJTI Container Terminal. The statistical analysis used in this research is partial least squares (PLS) with the help of SmartPLS 4.0.9 software. The results of this research explain that work overload has a positive and significant effect on job performance and job stress. Work-life balance does not affect job performance. Work-life balance has a positive and significant effect on job stress. Job stress has a positive and significant effect on job performance. Job stress does not mediate the effect of work overload on job performance. Job stress mediates the influence of work-life balance on job performance.

Keywords : work overload, work life balance, job stress, job performance.