Pengaruh Perceived Organizational Support dan Psychological Empowerment terhadap Kinerja Karyawan melalui Organizational Citizenship Behavior pada Karyawan PT. Angkasa Pura I Juanda Surabaya

The Influence of Perceived Organizational Support and Psychological Empowerment on Employee Performance through Organizational Citizenship Behavior on Employees of PT. Angkasa Pura I Juanda Surabaya

Tujuan dari penelitian ini adalah untuk menguji dan menganalisis antara Perceived Organizational Support dan Psychological Empowerment terhadap kinerja karyawan dengan Organizational Citizenship Behavior sebagai variabel mediasi. Penelitian ini merupakan penelitian kausalitas dengan pendekatan kuantitatif. Teknik pengambilan sampel menggunakan sensus dengan jumlah responden sebesar 50 responden pada karyawan PT. Angkasa Pura I Kantor Cabang Bandar Udara Internasional Juanda Surabaya. Teknik statistic yang digunakan dalam penelitian ini adalah PLS dengan dibantu software smartPLS 3.0.

Hasil penelitian ini menjelaskan bahwa Perceived Organizational Support dan Psychological Empowerment berpengaruh positif dan signifikan terhadap Organizational Citizenship Behavior, Organizational Citizenship Behavior berpengaruh positif dan signifikan terhadap kinerja karyawan, Perceived Organizational Support dan Psychological Empowerment berpengaruh positif dan tidak signifikan terhadap kinerja, dan Organizational Citizenship Behavior tidak mampu memediasi antara Perceived Organizational Support dan Psychological Empowerment terhadap kinerja karyawan.

This research mainly explores the relationship between Perceived Organizational Support and Psychological Empowerment to Employee Performance with Organizational Citizenship Behavior as mediation variabel. This reseacrh is a causality study with a quantitative approach. The sampling technique uses census with 50 respondents employees of PT. Angkasa Pura I Kantor Cabang Bandar Udara Internasional Juanda Surabaya. The statistical analysis used PLS with help of smartPLS 3.0 software.

The result of this study explain that the Perceived Organizational Support and Psychological Empowerment has a positive and significant effect to Organizational Citizenship Behavior, Perceived Organizational and Psychological Empowerment has a positive and insignificant effect to employee performance, Organizational Citizenship Behavior has a positive and significant effect to employee performance, Organizational Citizenship Behavior as mediation has a positive and insignificant effect between Perceived Organizational Citizenshp Behavior and Psychological Empowerment to employee performance.