PENGEMBANGAN E-MODUL BERBASIS SOFTWARE ADOBE ANIMATE CC 2019 DENGAN MODEL PjBL PADA MATERI PELAYANAN PRIMA KEPADA PELANGGAN DI SMKN 4 SURABAYA

DEVELOPMENT OF ADOBE ANIMATE CC 2019 SOFTWARE-BASED E-MODULE USING THE PJBL MODEL IN EXCELLENT CUSTOMER SERVICE MATERIAL AT SMKN 4 SURABAYA

Penelitian ini bertujuan untuk mengetahui proses pengembangan (1) kelayakan (2) respons para siswa kelas XI OTKP (3) terhadap pengembangan E-Modul. Pengembangan mengaplikasikan R & D (Research and Development) dengan menggunakan jenis model ADDIE yang telah dikembangkan oleh Dick and Carry pada tahun 1996, akan tetapi peneliti hanya melakukan 3 tahap awal yang terdiri dari Analysis; Design; Development or Production dikarenakan keterbatasan waktu dan kompetensi yang dibahas untuk mengetahui kelayakan dari media yang telah dikembangkan. Pengumpulan data diperoleh dari angket validasi para ahli baik materi, media, dan bahasa serta angket respons para siswa terhadap pengembangan e-modul yang telah dilakukan. Kelayakan e-modul didasarkan pada hasil validasi ahli materi, media, dan bahasa. Hasil penelitian menunjukkan bahwa produk yang dihasilkan berupa e-modul berbasis software Adobe Animate CC (Creative Cloud) 2019 dengan model PjBL (Project Based Learning) pada materi pelayanan prima kepada pelanggan di SMKN 4 Surabaya termasuk dalam kategori sangat layak baik dari aspek materi, media, maupun bahasa. Setelah melalui beberapa tahap revisi ataupun perbaikan, e-modul juga dinyatakan menarik dan membantu para siswa dalam belajar. Hal ini menunjukkan bahwa pengembangan e-modul berbasis software Adobe Animate CC (Creative Cloud) 2019 dengan model PjBL (Project Based Learning) pada materi pelayanan prima kepada pelanggan di SMKN 4 Surabaya hasilnya sangat layak untuk digunakan.

Kata Kunci : Media Pembelajaran, E-Modul, Adobe Animate CC 2019, Pelayanan Prima Kepada Pelanggan, PjBL

This study aims to determine the development process (1) feasibility (2) the response of class XI OTKP students (3) to the development of the E-Module. Development applies R & D (Research and Development) using the ADDIE model type which was developed by Dick and Carry in 1996, but researchers only carried out 3 initial stages consisting of Analysis; Design; Development or Production due to limited time and competence are discussed to determine the feasibility of the media that has been developed. Data collection was obtained from a validation questionnaire from experts in terms of material, media, and language as well as a questionnaire from students' responses to the e-module development that had been carried out. The feasibility of e-modules is based on the validation results of material, media and language experts. The results showed that the resulting product was an e-module based on Adobe Animate CC (Creative Cloud) 2019 software with the PjBL (Project Based Learning) model on excellent service to customers at SMKN 4 Surabaya, which was included in the very feasible category both in terms of material, media , as well as language. After going through several stages of revision or improvement, the e-module was also found to be interesting and helped the students in learning. This shows that the development of e-modules based on Adobe Animate CC (Creative Cloud) 2019 software with the PjBL (Project Based Learning) model on excellent service material to customers at SMKN 4 Surabaya, the results are very feasible to use.

Keywords : Learning Media, E-Module, Adobe Animate CC 2019, Excellent Service to Customers, PjBL