INOVASI PROGRAM BERIKAN PELAYANAN

KHUSUS TERPADU ADMINISTRASI KEPENDUDUKAN 

(BESUTAN) OLEH DINAS KEPENDUDUKAN DAN

PENCATATAN SIPIL KABUPATEN JOMBANG.

INNOVATION OF PROGRAM PROVIDES INTEGRATED SPECIAL SERVICES POPULATION ADMINISTRATION (BESUTAN) BY THE DEPARTMENT OF POPULATION AND CIVIL REGISTRATION JOMBANG REGENCY.

Inovasi Besutan (Berikan Pelayanan Khusus Terpadu Administrasi Kependudukan) merupakan inovasi yang digagas oleh Dinas Kependudukan dan Pencatatan Sipil Kabupaten Jombang dengan memberikan pelayanan administrasi kependudukan jemput bola khususnya untuk warga disabilitas. Pelayanan ini diciptakan karena ditemukan data anomali, dimana terdapat warga yang telah terdaftar namun belum memiliki KTP-el seperti penduduk yang tidak bisa melakukan perekaman KTP-el karena masyarakat disabilitas. Jenis penelitian yang digunakan adalah penelitian deskriptif dengan metode kualitatif. Fokus penelitian ini menggunakan teori komponen kapabilitas inovasi menurut Emery et al., dalam Towards Innovative Public Services a Framework for The Development of The Innovation Capability of European Public Administration (2016:14-31) yaitu 1)innovative culture (budaya inovatif), 2)leadership (kepemimpinan), 3)expert knowledge (pengetahuan para ahli), 4)stakeholder engagement (keterlibatan pemangku kepentingan), 5)innovative work design (desain kerja inovatif). Teknik pengumpulan data yang digunakan menggunakan observasi, wawancara, dan dokumentasi. Teknik analisis yang digunakan terdiri dari pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa penerapan Inovasi Besutan sudah berjalan cukup baik dan mencakup lima komponen kapabilitas inovasi meskipun masih terdapat beberapa kendala dalam pelaksanaannya. Budaya inovatif telah diterapkan dalam kegiatan sehari-hari. Kepemimpinan memiliki rasa tanggungjawab yang besar dan mampu mengkoordinir pegawainya. Pengetahuan para ahli sudah cukup dan sudah mumpuni untuk melaksanakan tugasnya dan tidak ada kesulitan yang berarti. Keterlibatan pemangku kepentingan menunjukkan seluruh pihak berperan aktif dan mendukung program Besutan. Desain kerja inovatif yang diterapkan fleksibel dan mempermudah masyarakat dengan keterbatasan fisik maupun mental.

Kata Kunci : Pelayanan Publik, Inovasi Besutan

Besutan Innovation (Provide Special Integrated Population Administration Services) is an innovation initiated by the Jombang Regency Population and Civil Registration Service by providing population administration services with a pick-up system, especially for people with disabilities. This service was created because anomaly data was found, where there were residents who had registered but did not have an e-KTP, such as residents who could not record their e-KTP because people with disabilities. The type of research used is descriptive research with qualitative methods. The focus of this study uses the theory of innovation capability components according to Emery et al., in Towards Innovative Public Services a Framework for The Development of The Innovation Capability of European Public Administration (2016: 14-31), namely 1) innovative culture, 2 ) leadership, 3) expert knowledge, 4) stakeholder engagement, 5) innovative work design. Data collection techniques used using observation, interviews, and documentation. The analysis technique used consists of data collection, data reduction, data presentation, and drawing conclusions. The results of the study show that the implementation of Made Innovation has been going quite well and includes the five components of innovation capability even though there are still some obstacles in its implementation. Innovative culture has been implemented in daily activities. Leadership has a great sense of responsibility and is able to coordinate its employees. Expert knowledge is sufficient and qualified to carry out their duties and there are no significant difficulties. Stakeholder involvement shows that all parties play an active role and support the Besutan program. Innovative work designs that are applied flexibly and make it easier for people with physical and mental limitations.

Keyword : Publik Sevice, Besutan Innovation