Penelitian ini bertujuan untuk mengetahui dan menjelaskan pengaruh psychological empowerment dan kecerdasan emosional terhadap kinerja karyawan melalui organizational citizenship behavior sebagai variabel intervening pada karyawan loan service PT. Bank Tabungan Negara (Persero) Tbk Surabaya. Penelitian ini adalah jenis penelitian kausalital yang menggunakan pendekatan kuantitatif. Teknik pengambilan sampel menggunakan sampel jenuh dengan jumlah 38 responden pada karyawan loan service PT. Bank Tabungan Negara (Persero) Tbk Surabaya. Analisis statistik yang digunakan dalam penelitian ini adalah Structural Equation Model (SEM) dengan bantuan software smart PLS 3.0.

Hasil penelitian ini menunjukkan bahwa psychological empowerment berpengaruh positif dan signifikan terhadap kinerja karyawan, psychological empowerment berpengaruh positif dan signifikan terhadap organizational citizenship behavior, kecerdasan emosional berpengaruh signifikan positif dan signifikan terhadap kinerja karyawan, kecerdasan emosional berpengaruh positif dan signifikan terhadap organizational citizenship behaviour, organizational citizenship behaviour berpengaruh positif dan signifikan terhadap kinerja karyawan, organizational citizenship behaviour dapat menjadi variabel intervening antara variabel psychological empowerment terhadap kinerja karyawan dan variabel kecerdasan emosional terhadap kinerja karyawan.

Kata kunci :  Psychological Empowement, Kecerdasan Emosional, Organizational Citizenship Behaviour, Kinerja Karya

        This research  aims determine and explain the effect of psychological empowerment and emotional intelligence to job performance through organizational citizenship behavior as an intervening variable at loan service employee PT. Bank Tabungan Negara (Persero), Tbk Surabaya. Research is a type of causality research using quantitative approach. The sampling technique used  saturated sample with a total of 38 respondent in the loan service employee PT. Bank Tabungan Negara (Persero) Tbk Surabaya. Statistic Analysis used in this research is Structural Equation Model (SEM) with the assistance  of Smart PLS 3.0 Software.

           The result of this research show that psychological empowerment has positive and significant effect on job performance, psychological empowerment has positive and significant effect on organizational citizenship behavior, emotional intelligence has positive and significant effect on job performance, emotional intelligence has positive and significant effect on organizational citizenship behavior, organizational citizenship behavior has positive and significant effect on job performance, organizational citizenship behaviour can be an intervening variable between psychological empowerment   on job performance variable and emotional intelligence on job performance variable.

Keywords :Psychological Empowement, Emotional Intelligence, Organizational Citizenship Behaviour, Job Perfomance.