EVALUASI APLIKASI JATIM ONLINE SINGLE SUBMISSION (JOSS) DALAM PELAYANAN PERIZINAN BERUSAHA DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) JAWA TIMUR

EVALUATION OF THE JATIM ONLINE SINGLE SUBMISSION (JOSS) APPLICATION IN BUSINESS LICENSING SERVICES AT THE EAST JAVA DEPARTMENT OF INVESTMENT AND ONE-STOP INTEGRATED SERVICES (DPMPTSP)

Pelayanan perizinan berusaha secara manual seringkali lambat, kurang transparan, dan rentan terhadap hambatan birokrasi. Oleh karena itu, Pemerintah Provinsi Jawa Timur melakukan transformasi pelayanan perizinan digital melalui aplikasi Jatim Online Single Submission (JOSS). Penelitian ini bertujuan untuk mengevaluasi penerapan aplikasi JOSS dalam pelayanan perizinan berusaha di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Provinsi Jawa Timur. Dengan menggunakan pendekatan kualitatif deskriptif, penelitian ini mengevaluasi kebijakan berdasarkan enam indikator utama: efektivitas, efisiensi, kecukupan, perataan, responsivitas, dan ketepatan. Data dikumpulkan melalui wawancara mendalam, observasi, dan studi dokumentasi dengan subjek penelitian yang terdiri dari pihak penyelenggara layanan dan masyarakat pengguna JOSS. Hasil penelitian menunjukkan bahwa penerapan aplikasi JOSS telah berjalan dengan baik dan memberikan kontribusi positif. Indikator efektivitas dan efisiensi terwujud melalui pemangkasan rantai birokrasi dan kemudahan akses digital; indikator perataan dan responsivitas terbukti mampu menjangkau berbagai kalangan pelaku usaha serta memberikan solusi komunikatif melalui kanal pengaduan; serta indikator kecukupan dan ketepatan menunjukkan keakuratan data dan legalitas dokumen yang terjamin. Penelitian ini menyimpulkan bahwa transformasi digital melalui JOSS berhasil meningkatkan transparansi dan kemudahan berinvestasi, meskipun di masa depan tetap diperlukan penguatan pada stabilitas sistem keamanan siber, konsistensi waktu penyelesaian perizinan (Service Level Agreement), dan pengembangan kapasitas sumber daya manusia.

Kata Kunci: Evaluasi Kebijakan, Pelayanan Publik, Perizinan Berusaha, JOSS. 

Manual business licensing services are often slow, lack transparency, and are vulnerable to bureaucratic obstacles. Therefore, the East Java Provincial Government is transforming its licensing services digitally through the Jatim Online Single Submission (JOSS) application. This study aims to evaluate the implementation of the JOSS application in business licensing services at the East Java Provincial Investment and One-Stop Integrated Services Agency (DPMPTSP). Using a descriptive qualitative approach, this study evaluates the policy based on six main indicators: effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy. Data were collected through in-depth interviews, observations, and documentation studies with research subjects consisting of service providers and JOSS users. The results show that the implementation of the JOSS application has been running well and has made a positive contribution. The effectiveness and efficiency indicators are realized through streamlining the bureaucratic chain and facilitating digital access; the equity and responsiveness indicators are proven to be able to reach various business actors and provide communicative solutions through complaint channels; and the adequacy and accuracy indicators indicate guaranteed data accuracy and document legality. This study concludes that digital transformation through JOSS has successfully increased transparency and ease of investment, although future improvements to the stability of the cybersecurity system, consistency in licensing processing times (Service Level Agreements), and human resource capacity development are still needed.

Keywords: Policy Evaluation, Public Services, Business Licensing, JOSS.